Privacy Policy

Last Updated: [2024-10-26]

Welcome to Claw & Craft. We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from our website, Claw & Craft (referred to as "we," "us," or "our").

1. Information We Collect

Personal Information
When you visit our site or make a purchase, we collect the following information from you:

Order Information: Name, billing address, shipping address, payment information (e.g., credit card details), email address, and phone number.
Device Information: Information about your device, including your IP address, browser type, time zone, and some cookies installed on your device.
Usage Information: Data about the pages or products you view, how you interact with our site, and any search terms.

Non-Personal Information
We may also collect information that cannot identify you personally, which helps us improve our website and enhance our product offerings.

2. How We Use Your Information

Order Fulfillment
We use your order information to:

Process and fulfill your purchases
Communicate with you about your order
Arrange for shipping and provide tracking updates

Site Improvements & Personalization
Device and usage information help us:

Analyze trends to improve our website and products
Personalize content and ads to enhance your shopping experience

Marketing
With your permission, we may use your contact information to:

Send you updates on new products, special offers, and promotions
Share announcements about our store

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your information with trusted third parties to help us operate and enhance our services. These include:

Shopify: Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products.
Payment Processors: We use secure payment processors to handle transactions (e.g., Stripe, PayPal).
Shipping Partners: We share order information with shipping companies to ensure delivery of your purchase.
Marketing Partners: We work with marketing service providers (e.g., email marketing platforms) to communicate with you effectively.

Each third party is required to maintain the confidentiality of your information and is prohibited from using it for any other purpose.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Track the items in your shopping cart
Understand and save your preferences for future visits
Compile aggregate data about site traffic and interactions

You can control or disable cookies through your browser settings; however, please note that some parts of our website may not function properly without them.

5. Your Rights

Depending on your location, you may have certain rights over your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You have the right to correct any inaccuracies in your information.
Deletion: You may request that we delete your personal information, subject to our legal and business obligations.
Withdrawal of Consent: You can withdraw your consent for us to use your data in specific ways, like marketing communications.

If you wish to exercise any of these rights, please contact us using the information below.

6. Data Security

We take the security of your information seriously and use appropriate safeguards to protect it, including:

Encryption: Sensitive information, like payment details, is encrypted.
Limited Access: Access to your information is restricted to authorized personnel only.
Regular Security Audits: We perform routine checks and updates to maintain data security.

While we strive to use the highest standards, please remember that no electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, or resolve disputes.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post any updates on this page, and the updated date will be noted at the top.

9. Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please contact us at:

Claw & Craft
Email: support@clawandcraft.com
Phone:
Address: