Return Policy

Last Updated: [2024-10-26]

At Claw & Craft, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not completely happy with your item, we offer a flexible and customer-friendly return policy to make the process as smooth as possible.

1. Eligibility for Returns

1.1 Standard Returns
If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange, no questions asked. Items must be returned in their original condition, unused, and with all original packaging.

1.2 Extended Holiday Returns
For orders placed between November 1 and December 31, we offer an extended return window of 60 days to ensure a worry-free holiday shopping experience.

2. Return Conditions

To qualify for a full refund:

The item must be unused, unassembled, and in the same condition that you received it.
The item must be returned with all original packaging and accessories.
A copy of the original order receipt or proof of purchase must be included.

If the product is not returned in its original condition, a restocking fee of up to 20% may apply, or we may adjust the refund amount accordingly.

3. Free Returns on First Order

As a gesture of goodwill, we offer free return shipping on your first order with us. For subsequent returns, shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Steps to Initiate a Return

To make the return process easy and efficient, please follow these steps:

Contact Us: Email us at support@clawandcraft.com within 30 days of delivery with your order number and reason for return.
Receive Return Instructions: Our support team will provide detailed instructions and a prepaid return label (for eligible returns).
Package and Ship: Securely repackage your item, include the original receipt or proof of purchase, and attach the prepaid label (if applicable). For your protection, please obtain a tracking number if using your own shipping method.
Confirmation and Refund: Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.

5. Exchanges

If you would like to exchange your item, we’re here to help. Simply contact our support team, and we will assist in setting up an exchange, subject to product availability. We will ship the replacement item at no additional cost.

6. Refund Processing

Upon receiving and inspecting your return, we will notify you of the approval status of your refund. Approved refunds will be processed within 5-7 business days and issued back to your original payment method. Please note that it may take additional time for your bank or credit card provider to post the refund.

7. Defective or Damaged Items

We take quality control very seriously. If your product arrives damaged or defective, please reach out to us immediately, and we will make it right.

Notify Us: Contact us at support@clawandcraft.com within 7 days of receiving a damaged item.
Provide Documentation: Include photos of the damage, your order number, and a brief description of the issue.
Resolution Options: We will offer you a full refund, replacement, or repair at no additional cost to you.

8. Non-Returnable Items

Certain items are final sale and not eligible for returns:

Gift cards
Custom or personalized items (unless defective or damaged)

For any questions regarding specific items, please contact us before making your purchase.

9. Return Shipping Costs

9.1 First Order Free Returns
Return shipping on your first order is free. We will issue you a prepaid return label upon request.

9.2 Subsequent Returns
For any returns beyond your first order, the customer is responsible for return shipping costs unless the return is due to an error or defect. If you choose to return multiple items from one order, each item’s shipping cost will be deducted from the refund amount.

9.3 International Returns
Customers returning items from outside the U.S. are responsible for return shipping fees and any associated duties or taxes. We recommend using a trackable shipping service and purchasing shipping insurance, as Claw & Craft cannot guarantee receipt of international returns.

10. Contact Us for Assistance

Our customer support team is here to help. If you have any questions about our Return Policy, the return process, or a specific return request, please don’t hesitate to reach out:

Claw & Craft
Email: support@clawandcraft.com
Phone: [Your Contact Number]
Address: [Business Address]

By making a purchase with us, you acknowledge that you have read, understood, and agreed to this Return Policy. We’re dedicated to providing a fair and transparent process, ensuring that you feel fully supported every step of the way.